A video of a confrontation between a customer and a customer representative is making its rounds on Facebook after it was posted in Pinoy Viral Video Facebook Page on April 20, 2015.

Accompanying the video is a caption saying that the video was taken on April 20 at an unspecified SM mall. The Facebook page admin seemed to side with the representative as the caption says that not the mall administration did not even do anything to defend their employee from the anger of the customer. Furthermore, it says that the connotation ‘customer is always right’ does not give customers the right to step over the boundaries and hurt another person’s dignity.

Viral Video of Confrontation between UP Diliman Grad vs SM Staff had been Circulating Around Social Media
Another issue that made the video now viral is the way the customer says that he was from UP Diliman and demands for the representatives’ school.

The video seemed to be an aftermath of another confrontation that happened previously. Apparently, it seemed that the customer was unhappy about the service and the representative claimed that the customer embarrassed him in front of the other customers.

Maria Concepcion Barralwhat ever it was its not a license na mamahiya ka in front of other people. april 19 2015 at SM. wala man lang action ang admin nila para ipagtanggol workers nila kahit alam naman nila ung totoo, hindi yan yung actual na nangyare sa lobby kase mas malala pa dyan. dahil sa "customers always right" na yan minsan may mga tao na hndi nila alam na nakakatapak na sila ng dignidad ng iba. TAO din naman ang employee TAO din naman ang mga workers so bakit hindi na lang umaccept ng salitang sorry kung may maliit na bagay na pagkakamali? perpekto ba? dahil sa ano? dahil sa tayo ang nagbabayad sa kanila? dahil ano dahil sa nakapag aral ka sa mataas na school(UP DILIMAN) nasan? ang character? ang attitude? sana naman matuto tayo rumespeto ng kapwa natin. kahit bilang tao lang."Kahit edukado kang tao LUMALABAS ang pagka KUPAL mo" #justsayin Credits to the owner:
Posted by Pinoy Viral Videos on Monday, April 20, 2015

The confrontation might have a different angle. However, netizens shared various comments on the video. Some say that the customer was being rude. Having graduated in a prestigious school does not give anybody the right to be rude to another person. On the video, the customer said that in the previous issue, the representative did not even pacify the problem, instead he made it worst.

Facebook user Mark Manzano says that a representative must always treat the customer with respect as the business thrives because of the consumers. The representative should have been the first one to apologize to pacify the irate customer. He should have assured the customer that the problem will be dealt with and it will na happen again.

Newer Post
Older Post

No comments:

Post a Comment