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One of the trending issues nowadays is about the open letter written by certain Gardenia loaf bread consumer who allegedly found an insect on it. The image went viral instantly and got lots of comments from netizens. The bug that was found on loaf bread was some kind of beetle-like. Wilonah Chan, businesswoman was about to take her breakfast and eat a slice of the bread when she found the bug in the bread. This made her decide to write an open letter due to her disappointment.

In her letter, Wilonah expressed her disgust on the product. She recalled the time when she was one who went for a field trip in college to Gardenia’s production plant and she was impressed of the company being ISO certified. She loved Gardenia bread ever since and she even challenged the company that she is willing to send the bread to them with the bug in it. The original Facebook post has been deleted already.Open Letter About an Insect Found on Gardenia Loaf Bread Went Viral
Gardenia was able to response to Wilonah’s letter and she was happy about it. The company is willing to investigate on the loaf bread and they also changed the bread with a bug with a new one. The company asked Wilonah’s Twitter account so that they could assist her regarding the issue that went viral for it received so many shares through Facebook.

Here is the preview of Open Letter About an Insect Found on Gardenia Loaf Bread
ATTN: Gardenia Philippines I'm a loyal consumer of your product for so many years already and I love your loaf bread, really. However, I would like to express my DISGUST when I saw this unknown insect embedded in one of the slices. I am providing photos as proof that this have happened inside your factory, there is no way that I planted this and I have no reason to do that. All I want is to enjoy my breakfast. Honestly, I'm devastated that I might have eaten the other half of the insect's wings because it's obviously cut by the machine together with the bread. Back in college, we went to your production plant as part of our field trip. I was amazed knowing that you are ISO certified as well. I can't believe that your QA overlooked this. I've been trying to call your hotline but maybe you relied on your operator system too much or probably because it's a Sunday and no one's in the office today. I am more than willing to send you this particular slice of bread so you could see for yourself. I cannot find any email address to send you photos in better quality than this photo collage. I just used iPhone BTW, but I did my best to take clear shots. I am writing this to also share awareness to other consumers that by any chance they experience the same incident, they might want to speak up as well. I know this might cause a bad publicity to your brand but such customer complaint will surely improve the business itself. And to everyone who's reading this right now, some of you will surely bash me for this but it really won't help. It was NOT YOU who ALMOST ate an insect for breakfast. I'm just disappointed, thank you for your utmost understanding. Sincerely, Wilonah Chan

As per latest update from Wilonah Chan Facebook Timeline post, the said bread with insect has been replace already.

We do hope that this incident will not happen anymore for the reputation of Gardenia and other bread companies. It is good that Gardenia settled the issue quickly.


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